Melbourne Wash and Fold is committed to providing quality services to you and this Privacy policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it for our Privacy Policy ?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.melbournewashandfold.com.au, from our smart phone application Melbourne Wash & Fold, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or Privacy policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only its your Privacy:
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For the primary purpose for which it was obtained
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For a secondary purpose that is directly related to the primary purpose
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With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
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Third parties where you consent to the use or disclosure; and
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Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information as per our Privacy policy
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Melbourne wash and fold will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Privacy Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Email: melbournewashandfold@gmail.com
Please review this privacy policy carefully so that you understand our privacy policies and practices.
We may modify this Privacy Policy at any time, at our sole discretion. Such modification shall be effective immediately upon the posting of the modified Privacy Policy on the site, app or any other means of notifying you such as phone or email. The use of information we collected is subject to the Privacy Policy in effect at the time such information was collected. You are advised to review this Privacy Policy periodically to ensure that you are aware of any modifications. Your continued access or use of the site and/or App shall be deemed as your conclusive acceptance of the modified privacy policy. Since we use the Google Maps Application Program Interface (API), Google’s privacy policy, as may be amended by Google from time to time, is incorporated by reference: http://www.google.com/privacy.html.
SERVICE CONDITIONS
1 Our agreement with you
1.1 These Terms apply to any Order you place on the App, including any Order that is modified under section 4. You will not be able to use our service unless you agree these Terms of Service (“Terms”) by selecting the acceptance box when you register with us or place an order.
1.2 We reserve the right to amend the Terms at any time, and the most recent version will apply to each Order at the time. We will send you an email notifying you of any changes to the Terms.
1.3 Before placing an Order, please read these Terms carefully and make sure you understand them. In certain circumstances, the Terms limit our liability to you.
2 Definitions
2.1 Definitions In these Terms, the following definitions apply:
Any occurrence or circumstance over which we have no control, as defined in section 13.2, including (without limitation) the unavailability of any Service Provider, key employees, or key materials, without which We would be unable to offer the Services.
Any garment or article obtained from you in connection with an Order is referred to as an Item.
Your order for the Services as specified in the order form submitted via the App is referred to as a “Order.”
Personal dry cleaning, speciality services, and laundry services are all collected from and delivered to your specified address under the term “services.”
Any third party with whom we have a contract to help us in providing the Services is referred to as a Service Provider.
These terms and conditions, as revised from time to time, are referred to as “Terms.”
www.melbournewashandfoldlaundry.com.au is the website.
Melbourne Wash & Fold Laundry is referred to as “We/Our/Us.”
2.2 When we say “writing” or “written” in these Terms, we’re referring to email correspondence and website notifications.
2.3 The headers and subheadings in these Terms are included for convenience only and have no bearing on the interpretation of these Terms.
3.1 Please double-check the information of your Order before submitting it, as we are not responsible for any mistakes you make. Please double-check that you have accurately identified each Item, for example. If you believe you have made a mistake, please contact us using the information provided in section 4. Any modifications to your Order will be confirmed via email or text message. Changes are also addressed in clause 3.2. Submitting an Order does not establish a contract between us. When we send you an email or text message confirming our acceptance of your Order, the contract becomes binding. Your billing details will be included in the email.
3.2 Each Order will be assigned an order number, which We will inform you of when We accept the Order. In all subsequent correspondence with Us, please include the order number.
3.3 If We are unable to fulfil your Order for any reason, We shall notify you by phone, text message, or email.
4 Order Modifications
4.1 You may make modifications to an Order by contacting our Customer Service at 0411366741 or melbournewashandfold@gmail.com at any time before the designated collection time set out in Our text message or email acceptance of your Order.
4.2 We may make a change to your Order with your consent and at our discretion as an alternative to cancelling it under the conditions set out in section 4.2. 4.3 If an Order is modified under either of the preceding sub-clauses, We shall send you a new Order confirmation through text or email.
5 Order Cancellation
5.1 You have the limited rights to cancel an Order set out in this clause 5.
5.2 In the following conditions, you may cancel your Order:
5.2.1 You can cancel your APP booking up to four hours before the collection time.
5.3 If you cancel your order fewer than four hours before it is scheduled to be picked up, or if you do not show up for your scheduled pick-up, you will be charged an extra $5 to cover the expense of the driver.
6 We have the right to cancel your order.
6.1 In the following conditions, we may cancel your Order and the relationship between you and Us:
6.1.1 as a result of an Event Outside Our Control; or 6.1.2 if you fail to make Items available for collection; or 6.1.3 if we believe any Item does not match the Order, is damaged, lacks information about its content or cleaning instructions, or does not fall within the categories of items we accept.
6.2 If your Order is cancelled, we shall notify you by phone or email.
6.2.1 We will not charge you anything and you will not have to make any payment to Us if We have already started working on your Order; and 6.2.2 We will arrange to redeliver the Item(s) to you at the original redelivery time or as soon as reasonably reasonable.
7 Delivery, pick-up, and redelivery
7.1 Subject to section 11, we shall make reasonable efforts to pick up and deliver Items at the times stated in the Order, but we cannot promise that we will be able to do so. We will make reasonable efforts to notify you of any delays by phone or email, but no compensation or refund will be provided as a result of the delay.
7.2 We shall notify you by phone or email if you are not available to take delivery of the Items.
7.3 If delivery is not possible due to your unavailability at the designated time, you will be charged a $7 redelivery fee for each consecutive delivery attempt to you. We’ll do our best to identify an acceptable redelivery date. If a redelivery is required immediately, you must arrange for a same-day courier or pick up at the facility.
7.4 If you do not accept or arrange for redelivery of an Item within 90 days of the redelivery date indicated in the Order, we may dispose of it.
7.5 You may arrange for Items to be collected from or re-delivered to a third party if you do so at your own risk and the third party is willing to sign an acknowledgement on your behalf.
7.7 You may, by written instructions, ask Us to leave an Item in a specified location without presenting Us with an acknowledging signature. If you do so, you do it at your own risk, and we will not be responsible for any damage or loss of Items.
8 Service Expectations
8.1 In accordance with Laundry-Standards-Codes-of-Practice-2012, we will offer the Services with reasonable care and skill.
8.2 If you fail to give accurate information in your Order, such as an incomplete or inaccurate address, or if you refuse to accept delivery of Items in compliance with an order, we will not be liable for any delay or non-performance of our Services.
8.3 If we believe any Items submitted to us are at a greater risk of harm, we may contact you by phone or email, including, but not limited to, Items in the condition of:
8.3.1 require special or additional cleaning requirements or instructions; 8.3.2 with no label indicating cleaning instructions; 8.3.3 which are damaged or stained before cleaning; or 8.3.4 bearing an extraneous or hazardous item such as, but not limited to, pins, jewellery, coins, keys, or pens, we may agree to provide the Services at your risk and with your consent, and at our discretion and with your consent, may agree to provide the Services at your risk and with your consent.
8.4 We cannot guarantee that all stains on your things will be entirely removed, and we are not liable for any compensation or refund, nor are we obligated to make extra or numerous cleaning attempts under the current Order or Contract.
8.5 Orders to be washed and folded
8.5.1 Item Checking Please ensure that all items are thoroughly checked for hazardous items such as pins, jewellery, coins, keys, and pencils, since we are not responsible for any items that are lost or destroyed during the cleaning process.
8.5.2 The Cleaning and Drying Procedure The loads are washed and dried in accordance with our APP’s informational questions.
8.5.3 Separation of Colors Despite our best efforts, we cannot be held liable for any bleeding or colour transfer that occurs during the cleaning procedure.
8.5.4 Bag Size We’ll weigh the laundry to determine its size. After we’ve weighed the items using the APP, we’ll send you an update on the pricing of your order. Your order’s weight and price will be stated in an email or on the APP confirmation. 8.5.5 Items that have been damaged We shall not be held responsible for any damage to the items. Leather, silk, cashmere, fur, velvet, and other delicate clothes are examples of items that require special handling. Please designate your items for our dry cleaning service.
8.5.6 Items Not Included There will be no bedding or towels included in the Wash and Fold. These items will be added as separate products to your order, and your bill will be adjusted as a result.
8.5.7 Laundry Tagging Individual items are not tagged; instead, the load is tagged. As a result, we cannot be held liable for any missing items.
9 If there is an issue with the services, please let us know.
9.1 If you have a problem with the Services, please contact our Customer Service department through email as specified on the website and notify Us as soon as possible.
9.2 If you have a complaint about the Services, we will handle it according to our Complaints Policy, which you may find on our website.
9.3 If you feel We have failed to meet our obligations under these Terms, you must notify Us within 24 hours of receiving any Item.
10 Payment and price
10.1 The pricing of the Services will be listed in Our price list on the APP and will be the price in effect when you place your Order. Our prices are subject to change at any time, but changes will not affect Orders that have been approved in accordance with clauses 3.2 and 4.3.
10.2 All of our pricing is inclusive of GST.
10.3 When you place an order online, you must pay immediately.
10.4 We will charge your credit card using the information you provided with your Order. If we are unable to collect payment for any reason, you will be accountable to Us for the amount owed.
10.5 After any discount (if applicable), our minimum order is AUD$35. If the Order is less than AUD$35 at the time of pickup, we will still charge AUD$35 to complete the order.
11 Our obligation to you
11.1 We will reimburse you for any loss or damage caused by Our carelessness, subject to these Terms.
11.1.1We shall not be liable for any single item worth more than AUD $100 unless we have been notified (and acknowledged) of its value prior to Our collection or in remarks on the APP.
11.2 You agree that if the Services are used for commercial, business, or resale purposes, We will not be liable to you for any loss of profit, business interruption, or business opportunity.
11.3 We shall not be liable for any loss or damage (including, but not limited to, colour loss, shrinkage, or other damage) caused by any of the following:
11.3.1 failure to notify us of any particular cleaning requirements or instructions;
11.3.2 the absence of a label stating cleaning instructions on the item;
11.3.3 any harm to the item that existed at the time of collecting;
11.3.4 any extraneous objects left in or on the Item, such as coins, buttons, jewellery, cufflinks, collar stiffeners, pens, or tie clips; and
11.3.5 any additional packaging given with the Item, such as clothing hangers, suit bags, or personal laundry bags; We do not exclude or limit in any way Our liability for:
11.3.6 our acceptance of Items for which we agree to provide Services under clause 8.3;
11.3.7 any agreement under clause 7.3;
11.4 our disposal of Items under clause 4 We do not exclude or limit in any way Our liability for:
11.4.1 death or personal injury as a result of our negligence;
11.4.2 fraud or fraudulent misrepresentation;
11.5 We are not liable for any special, indirect, or consequential loss.
11.6 We are not responsible for any button or zip damage.
11.7 In the event that we provide monetary or replacement compensation for damage to an item(s) in our care, Laundry Anywhere reserves the right to retain permanent ownership of the damaged item (s).
12 Things We Can’t Control
12.1 If an Event Outside Our Control causes Us to fail to perform or delay in performing any of Our responsibilities under these Terms, We shall not be accountable or responsible.
12.2 An Event Outside Our Control is defined as any act or event beyond Our or any of our Service Providers’ reasonable control, including (without limitation) strikes, lockouts, or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war, fire, explosion
12.3 If an Event Outside Our Control occurs that has an impact on Our ability to fulfil Our responsibilities under these Terms:
12.3.1We will notify you as soon as reasonably possible; 12.3.2 Our obligations under these Terms will be suspended, and the time for performance of Our obligations will be extended, for the duration of the Event Outside Our Control; or 12.3.3 You may cancel your Order under clause 5.3, or We may cancel it under clause 6.1.1, in which case We will return your Item(s).
13 Facts about us and how to get in touch with us
13.1 We are an Australian company.
13.2 Please contact Us by sending a request on the website if you have any queries or complaints.
13.3 If you wish to contact Us in writing, or if any paragraph in these Terms requires you to provide Us notice in writing, you may do so by sending an e-mail through this website or by leaving a note on the APP. We will send you an email to confirm receipt of this notice. If We need to contact you or provide you with written notice, We will do so via the App or by e-mail to the address you provided in the Order.
14 We may use your personal information look in the Privacy Policy on this page.
15 Laundry Guarantee
15.1 If you are unhappy with the cleaning of your items, please notify us within 24 hours of arrival and our Customer Service will inspect them. We guarantee to re-clean the Items free of charge if it is reasonably assessed that we can improve their cleanliness. Any requests for re-cleaning made after 24 hours will be addressed on a case-by-case basis.
15.2 To have your items re-cleaned, send an email to our Customer Service department, explaining the situation and include any relevant images. A Customer Service representative will contact you to schedule a recollection time that is convenient for you.
16 Policy on re-cleaning
16.1 Only individual items cleaned by Laundry Anywhere with the original dry cleaning ticket attached are eligible for re-cleaning.
16.2 Please keep in mind that removing stains is not always possible. If we are unable to remove a stain, we will notify you via the ticket that is related to your items. We will not provide a complimentary re-clean in this case.
17 promotions
17.1 Promotions have expiration dates and a monetary value attached to them.
17.2 These terms and conditions, as well as the terms and conditions of the website.
17.3 For orders using a Voucher code, the minimum order value is $30 or as otherwise specified.
18 Other crucial terms
18.1 We may assign Our rights and responsibilities under these Terms to another organisation, in which case we shall notify you in writing; however, this will have no effect on your rights or Our obligations under these Terms.
18.2 This agreement is solely between you and Us. No one else has the authority to enforce any of its terms.
18.3 These Terms are divided into clauses that act independently. The remaining clauses will remain in full force and effect if any court or relevant body finds any of them to be unconstitutional.
18.4 These Terms are governed by Australian law, and the courts of Australia will have exclusive jurisdiction over them.
19 Fee for Collection
19.1 If your Order is outside of our service region, you may be charged a collection fee. The APP will not take it, but you are welcome to contact us via the website for a quotation on the amount of the Collection Charge, which will be added to the total of your purchase when you place it.
19.2 You will only be charged for the new slot if a collection is rescheduled.
19.3 You will not be charged a collection fee if a collection is cancelled.
19.4 In addition to the minimum spend, there is a collection charge.
19.5 Any marketing vouchers, including the Collection Charge, will still be valid.
19.6 A refund of the collection charge will be given if a collection is late.
20 Remedies and Rights
20.1 Unless otherwise expressly stated in these Terms, the rights and remedies set forth in these Terms are in addition to, and not exclusive of, any other rights and remedies under or relating to these Terms (whether at law or in equity), and the exercise of one right or remedy will not be construed as a waiver of any other right or remedy.
