FAQs

We have email and text reminder tools in the app to help you remember your laundry pickup day. However, if you don’t leave your laundry out, we can charge a missed pickup fee to cover the cost of a driver trying to pick up.

Yes we do! All customers have a unique referral code to give out. When someone uses your code they receive a $20 credit and once they use the service you will receive a $20 credit on your account.

Large items like dooners, pillows, and blankets will be removed before your laundry is weighed then billed at a per-piece rate.

Go into the app and schedule service, pick what day and what you want picked up and that’s it.

You can place your laundry in a rubbish bag that is marked wash and fold.

Not at all, we will do all your laundry at one time.

We have email and text reminders to help you remember to put your laundry out for pickup. However, if you do forget to leave your laundry out and not home we reserve the right to charge a fee to cover the cost of a driver coming to you. Please try to let us know beforehand to cancel

the order.

Just log into the app to see the progress of your order. If it is urgent call us.

“The driver arrived earlier than my scheduled arrival time, and I had not yet put out my laundry!”

“I placed my laundry outside and it has not been picked up.”

Drivers do their best to stick to the time windows. However, they may encounter events such as traffic or a last-minute cancellation that cause them to deviate from the time frame you were provided.

Please update the app to have a pickup/drop off safe place in case you can’t be home.

Yes, we do. Just place it in a separate bag and note the type of stain to help us. We’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. We recommend if you can pretreat the stain before putting the garment in the bag, this will increase the success rate.

We have email and text reminder tools in the app to help you remember your laundry pickup day. However, if you don’t leave your laundry out, we can charge a missed pickup fee to cover the cost of a driver trying to pick up.

Yes absolutely. We can pick up and drop off if it’s in our service area.

Detergents: Tide, Gain, Cheer, All Free & Clear, Seventh Generation

Softeners: Downy, White Vinegar

Dryer Sheets: Bounce

Bleaches: Clorox, Oxi-Clean

What steps do you take to accommodate customers with allergies?

Please be advised, if you are hyper allergic to scents from laundry products. We suggest you supply the cleaners you want used, we can keep them for you or return them as you wish. We will do our best to follow all specified preferences for your order.

Yes you can put instructions not specifically covered in the app in the notes screen, we will see them in a highlighted color so we can’t miss them.

Yes via the website or email us and update your laundry and folding instructions. We will endeavour to accommodate your needs.so read our FAQ

You can send shoes that can be washed.

Yes, you can send all clothing and any fabrics that are washable or dry cleanable.

Yes! Via the app or contact us directly we will launder all towels for both residential or commercial.

How does my laundry get weighed?

We weigh your laundry on pickup, on arrival before we remove any bulk items that will be charged separately and when we put your order back together before delivery.

Yes, we do. You can tell us once how you want your bedding cleaned via our website so read our FAQ

The weighing system has not let that happen as we weigh your laundry on pickup, on arrival before we remove any bulk items that will be charged separately and when we put your order back together before delivery.

Unfortunately, we cannot be responsible for laundry that is lost or damaged by the weather after it is dropped off at your home. Please review our terms of service for more details.